Kurahan

Returns Policy

1. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on website or app Return request must be raised within 14 days.
2. For electronic items related issues after usage or after the return policy period, please check if the product is covered under product warranty or brand warranty. For more information Warranty Policy.

Valid reasons to return an item

1. Delivered product is damaged (eg. physically destroyed or broken) / defective (e.g. unable to switch on)
2. Delivered product is incomplete (eg. has missing items and/or accessories).
3. Delivered product is incorrect (eg. wrong product/size/colour, fake item, or expired)
4. Delivered product is does not match product description or picture (eg product not as advertised)
5. Delivered product does not fit. (eg. size is unsuitable)

Conditions for Returns

1. The product must be unused, unworn, unwashed and without any flaws. For fashion products, products may be tried on to see if the item fits. This will still be considered as unworn.

2. The product must include the original tags, user manuals, warranty cards, freebies, invoice and accessories.

3. The product must be returned with the original and undamaged kurahan receipt

If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.

Note: If your return request has been rejected, the item will be delivered back to you between 6-8 days. Item will be sent to scrap after three (3) failed delivery attempts and no refund will be given.

Issuance of Refunds

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

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Important Note: The Voucher discount code can only be applied once.